WOW0821240209BLCLJLLLML

My Cart
Checkout Secure Checkout Secure Checkout Secure

FAQ

WHEN WILL YOU SHIP MY ITEM(S)?

All items are subject to a handling period before they are dispatched.
99% of orders leave our warehouses within 2-4 days of payment.

WHEN WILL I RECEIVE MY ITEM(S)?
Orders generally ship out within 2-4 business days of the order being placed depending on stock levels at the time. 

Once your order ships -

Shipping to the U.S. takes approximately 2-4 weeks.

Outside the U.S., Shipping varies between 3-4 weeks. 

I HAVE ORDERED MULTIPLE ITEMS - WILL MY ITEMS BE SENT IN ONE PACKAGE?

We ship your items from our merchant warehouses around the globe. U.S., UK, Australia, EU, China. This is how we are able to offer you such great deals.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. So please don't panic if you don't receive all of your items at once, they are on their way.

Please keep this in mind when receiving deliveries.

If you have any other questions, please contact our support desk at: support@potterandfrench.com 

CAN I CHANGE MY ORDER?
Please note that we are only able to make changes to your order if it hasn't been fulfilled yet. Please send us an email within 24 hours of placing your order if you want to change anything.
If you have any questions that are not on this FAQ page, please Contact us and we will promptly get back to you. Get in touch by using our Contact Form: Click HERE or email us at support@potterandfrench.com 
 

WHY ARE SOME ITEMS ADVERTISED AS FREE BUT AT CHECK OUT I STILL HAVE TO PAY?

We give away our monthly clearance stock Free to our customers! Customers pay a flat rate shipping & handling fee of $8.99. We believe this shipping & handling fee is fair because the products you are getting in return for free are valued between 5 to 10 times over and above the price of the shipping & handling fee we charge. 

This fee is to cover our cost to package and send out the item from each one of our global merchants. Every month all our local and global merchants do a stock take and give away FREE to us any last season or unwanted stock that needs to be cleared from their warehouses, it cost money to have it sitting there!

We have built strong relationships with our merchants and suppliers over the last few years because of amazing customers like you who enable us to provide them with good business! This is how & why we pass on these fantastic deals to you. All we ask is that you cover the Shipping & Handling! We thank you in advance for your understanding.

We hope to be able to continue to give away our clearance stock to our customers for FREE forever! Unfortunately we don't know how long this can last so we encourage you to get yourself a great deal while you can.

All Free clearance items are available in limited quantities.

To check out this months latest FREE Clearance items click HERE!

Happy Shopping :-)  


Added to cart!