365 Day Returns
If you ever purchase a product from Potter & French & it isn't right for you, even if you intended to return it and just didn't get around to it, or forgot. Potter & French will give you a year to return it for something else instead.
- Products must be unused & in the condition you received them and in the original box and/or packaging.
- You will be provided with a special return code to include with your return package, it will also be your online credit code so you can choose something else instead.
- Please do not send your purchase back to the manufacturer.
- Once your return is received and inspected by the fulfilment center (usually within 72 hours of receipt), your credit will be processed and a credit will be automatically applied to your account within 7 days.
Once you contact us we will let you know where to mail your return. Usually it will be to our head office in the United Kingdom. Our warehouse in Portland, Oregon is not used for returns at this time.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping a return item over $75, you should consider using a trackable shipping service or purchasing shipping insurance otherwise we can't guarantee that we will receive your returned item.
If you have any further questions regarding our 365 Day Returns Policy - Click HERE to access our contact form or email us at email@example.com