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365 Day Returns

If you ever purchase a product from Potter & French & it isn't right for you, even if you intended to return it and just didn't get around to it, or forgot. Potter & French will give you a year to return it for something else instead. 

You can return your purchase for up to 365 days from the purchase date. 
You will be given a full online credit of it's value, so you can choose something else instead. (Returns must be unused, in the state you received them, and in the original packaging).
So if for whatever reason you're not happy with your purchase, simply contact us at and our customer care team will arrange the return with you.
With the Potter & French 365 day return policy, there are no special catches. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition. 
Returns With Potter & French - It's Easy:
  • Products must be unused & in the condition you received them and in the original box and/or packaging. 
  • You will be provided with a special return code to include with your return package, it will also be your online credit code so you can choose something else instead.
  • Please do not send your purchase back to the manufacturer.
  • Once your return is received and inspected by the fulfilment center (usually within 72 hours of receipt), your credit will be processed and a credit will be automatically applied to your account within 7 days.

Once you contact us we will let you know where to mail your return. Usually it will be to our head office in the United Kingdom. Our warehouse in Portland, Oregon is not used for returns at this time. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  

If you are shipping a return item over $75, you should consider using a trackable shipping service or purchasing shipping insurance otherwise we can't guarantee that we will receive your returned item.

If you have any further questions regarding our 365 Day Returns Policy - Click HERE to access our contact form or email us at

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